We are looking for an experienced Night Manager with excellent communication skills and English and representative outlook for a position in a four star hotel.
Your duties will be:
- Deliver excellent customer service and maintain a high standard of customer management at all times
- Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety
- Ensure that our hotels are operated safely at all times
- Undertake overnight responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries
- Maintain knowledge of all company promotions and hotel pricing, to provide information to guests, on request
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort
- Complete security checks at hourly intervals throughout the night
- Complete manager’s log book and maintain accurate records of all fire safety checks carried out during the shift
- Undertake additional administration duties, as requested by either the hotel manager or the pub manager
- Adhere to company policy for reporting accidents and incidents
- Maintain personal knowledge by completing in-house training, attending courses and completing workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office
IF INTERESTED KINDLY APPLY (here) or send your CV to cv@adolphusgroup.com putting in the subject line the position you are applying for.
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